Create-A-Mattress, LLC respects your right to privacy, and we take consumer privacy very seriously.
When Information Is Collected
We collect information from you when you purchase; register an account; or fill out a form to "opt-in" for participation in a service, promotion or contest, complete a survey, chat, or engage with other site features.
What Information Is Collected
You may visit our site anonymously. When you purchase, we collect data that’s required to fulfill services, including personally-identifiable information like your name, your delivery address, your phone number(s), your email, purchase details, and your payment information.
How Information Is Used
We use the information we collect from you to process your order(s), arrange for delivery of your merchandise, personalize your experience, and/or improve our website and customer service. If you enroll, we may also contact you with information related to sleep and sleep products including incentives and discounts.
Please be aware that the processing of consumer orders can involve transmission of personally-identifiable information including payment information to essential independent participants including but not limited to ISPs (Internet Service Providers), credit card verification and processing services, issuing banks, merchant services providers, and other integral service providers. In such arrangements, consumer data is contained behind secure servers, encrypted and safeguarded to the best of our abilities, and we bear no legal responsibility if it is compromised.
We do not store payment information on our premises. If you choose to create an account where payment information is stored for faster checkout on future purchases, it will be stored at a secure off-site facility.
Other than those involved in processing and/or delivering your merchandise, we will not make any of your personally-identifiable information available to anyone at any time for any purpose. Specifically, unless you choose to do so, we never share any information with third parties for marketing, sales, email, or solicitations of any kind.
We may use third parties to store data offsite to track aggregate user behavior for internal purposes to recognize general use patterns and improve our service.
Our customer comments are real! Well, the photos are stock - but the words are genuine. We use first names and state of residence (eg: "Robert from AZ") and we reserve the right to use unsolicited feedback to promote the website in the form of customer testimonials without compensation, limitation, or advance notice.
Affiliates, Resources, and Links
At our discretion, we may provide links to outside websites for related information, products, and/or services, whether we have formal affiliations with them or not. These websites have their own separate and independent privacy policies, and therefore we are not responsible for the content or activities of any such site.
If you have any feedback about any such site, including concerns about how your personal information may have been used, please contact us.
Our email newsletter is strictly opt-in. After you enroll, you may unsubscribe by clicking on the "unsubscribe" button on any email, or by sending a blank email from the email address you want unsubscribed with the subject header "Unsubscribe" to unsubscribe(at)create-a-mattress.com ( click here to launch an unsubscribe email now.)
If an instance presents itself involving important news that in our view the bulk of customers would reasonably want to receive promptly (for example a product recall notice), such notification may be provided by email even if you have not opted in, or have unsubscribed.
We may disclose any personally-identifiable information you provide to Create-A-Mattress under the following circumstances:
1. If instructed, or reasonably believed required, by an authority to comply with any law, regulation, governmental request, or judicial process;
2. If such disclosure is necessary or appropriate to operate this website, to process or deliver any purchases you make, or to conduct any services or promotions in which you participate;
3. To protect the rights or property of Create-A-Mattress, its users, sponsors, providers, owners, investors, licensors, or merchants, including the right to limit fraud in cases where fraud is reasonably suspected.
By using our site, you consent to all terms contained herein.
Please also visit our Terms and Conditions page establishing the use, disclaimers and limitations of liability governing the use of our website.
This policy was last modified on March 23, 2015.