Create-A-Mattress Privacy Policy


You're Safe Here With Us



Create-A-Mattress, LLC respects your right to privacy, and we take consumer privacy very seriously.

When Information Is Collected

We collect information from you when you purchase; register an account; or fill out a form to "opt-in" for participation in a service, promotion or contest, complete a survey, chat, or engage with other site features.

What Information Is Collected

You may visit our site anonymously. When you purchase, we collect data that’s required to fulfill services, including personally-identifiable information like your name, your delivery address, your phone number(s), your email, purchase details, and your payment information.

How Information Is Used

We use the information we collect from you to process your order(s), arrange for delivery of your merchandise, personalize your experience, and/or improve our website and customer service. If you enroll, we may also contact you with information related to sleep and sleep products including incentives and discounts.

Please be aware that the processing of consumer orders can involve transmission of personally-identifiable information including payment information to essential independent participants including but not limited to ISPs (Internet Service Providers), credit card verification and processing services, issuing banks, merchant services providers, and other integral service providers. In such arrangements, consumer data is contained behind secure servers, encrypted and safeguarded to the best of our abilities, and we bear no legal responsibility if it is compromised.

We do not store payment information on our premises. If you choose to create an account where payment information is stored for faster checkout on future purchases, it will be stored at a secure off-site facility.

Third Parties

Other than those involved in processing and/or delivering your merchandise, we will not make any of your personally-identifiable information available to anyone at any time for any purpose. Specifically, unless you choose to do so, we never share any information with third parties for marketing, sales, email, or solicitations of any kind.

We may use third parties to store data offsite to track aggregate user behavior for internal purposes to recognize general use patterns and improve our service.

In the event of a merger, consolidation, or sale or transfer of all or substantially all of the business assets of Create-A-Mattress, LLC, the information we collect from our customers and members would generally be transferred to the new entity ("Successor"). However, the use of this information by any Successor remains governed by the terms of this privacy policy.

Testimonials

Our customer comments are real! Well, the photos are stock - but the words are genuine. We use first names and state of residence (eg: "Robert from AZ") and we reserve the right to use unsolicited feedback to promote the website in the form of customer testimonials without compensation, limitation, or advance notice.

Affiliates, Resources, and Links

At our discretion, we may provide links to outside websites for related information, products, and/or services, whether we have formal affiliations with them or not. These websites have their own separate and independent privacy policies, and therefore we are not responsible for the content or activities of any such site.

If you have any feedback about any such site, including concerns about how your personal information may have been used, please contact us.

Cookies

Cookies are small files stored on your computer through your browser that store information about your activity on the site. Use of cookies helps improve usability for customers by recognizing visitors who are returning after a prior visit and thereby providing a more personalized experience, and by providing aggregate data about site traffic and patterns we can use to offer new features and functionality in the future. We may also use cookies in the process of displaying relevant advertising, including retargeted advertising, adhering to IAB certification standards. Cookies may be associated with other data and profiled anonymously to ascertain visitors' likely demographics like gender and age (not your individual demographics). For more information about advertising privacy, click here.

In addition, you may have encountered third party cookies along the path to finding our website. For example, Google may use cookies to track click behavior from its search results. In such cases, data use and privacy are subject solely to the terms and policies of the third party. Create-A-Mattress, LLC has no authority or control over such activity, and no responsibility whatsoever for its use or protection.

Your browser has settings that control the use of cookies on your computer. Each browser is a little different; consult your "Help" menu for specific instructions to modify your cookie settings. If you turn off cookies, some features on our site may not work; we recommend having cookies turned on. As another option, Google offers a browser add-on to control the use of cookies.

Email

Our email newsletter is strictly opt-in. After you enroll, you may unsubscribe by clicking on the "unsubscribe" button on any email, or by sending a blank email from the email address you want unsubscribed with the subject header "Unsubscribe" to unsubscribe(at)create-a-mattress.com ( click here to launch an unsubscribe email now.)

If an instance presents itself involving important news that in our view the bulk of customers would reasonably want to receive promptly (for example a product recall notice), such notification may be provided by email even if you have not opted in, or have unsubscribed.

Disclosure

We may disclose any personally-identifiable information you provide to Create-A-Mattress under the following circumstances:

1. If instructed, or reasonably believed required, by an authority to comply with any law, regulation, governmental request, or judicial process;

2. If such disclosure is necessary or appropriate to operate this website, to process or deliver any purchases you make, or to conduct any services or promotions in which you participate;

3. To protect the rights or property of Create-A-Mattress, its users, sponsors, providers, owners, investors, licensors, or merchants, including the right to limit fraud in cases where fraud is reasonably suspected.

Consent

By using our site, you consent to all terms contained herein.

Conditions

Please also visit our Terms and Conditions page establishing the use, disclaimers and limitations of liability governing the use of our website.

Changes

We may change the terms of this privacy policy at any time at our sole discretion. Any changes will be reflected on this page, and considered in effect upon posting.

This policy was last modified on March 23, 2015.

Questions/Comments

If you have any additional questions or concerns about our privacy policy or how we use the data we collect, feel free to contact us and we would be happy to answer any questions.